This policy explains what personal information Premium Decants collects when you visit this website or place an order, why we collect it and how we protect it.
Information we collect
- Contact and delivery details you enter at checkout: your name, phone number and delivery address, and your email address if you choose to give it
- Order details: the products you buy, prices, payment method and payment status, and any note you add
- Your IP address and basic browser information, recorded with each order to help us detect fake orders and fraud
- Messages you send us by phone, WhatsApp, Messenger or email
We never ask for or store card numbers, or your bKash or Nagad PIN or OTP.
How we use it
- to process, pack and deliver your order
- to call or message you to confirm your order and share delivery updates
- to prevent fake orders, fraud and misuse of the website
- to answer your questions and handle returns and refunds
- to keep the business records required by law
We do not sell or rent your personal information to anyone.
How long we keep it
We keep order records for as long as we need them to deliver your order, provide support, handle returns and meet our accounting and legal obligations under the laws of Bangladesh.
Technical data used to prevent fraud, such as IP addresses, is kept for a limited period and then deleted.
How we protect it
This website uses an encrypted connection (HTTPS), and only the staff who need your details to fulfil or support your order can access them.
Your choices and requests
You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. To protect your privacy, we may verify the request using the phone number on your orders.
Some order records may have to be kept for the period required by law even after a deletion request. If that applies, we will tell you.
Applicable law and changes
We handle personal information in line with the applicable laws of Bangladesh. If our practices change, we will update this page and the date shown at the top.
Still have questions?
If anything on this page is unclear, our team is happy to help.