We deliver to every district of Bangladesh through trusted courier partners. This page explains our delivery charges, delivery times and how cash on delivery works.
Delivery charges and time
| Delivery area | Delivery charge | Estimated time |
|---|---|---|
| Inside Dhaka | ৳ 80 | 1–3 days |
| Dhaka suburbs | ৳ 100 | 2–4 days |
| Outside Dhaka | ৳ 130 | 2–5 days |
Delivery time is counted from the day your order is confirmed. Public holidays, bad weather, strikes or other situations beyond our control can cause delays; if that happens, we will keep you informed.
Free delivery
Orders with a product total of ৳ 5,000 or more get free delivery when the full amount is paid in advance. Cash on delivery orders pay the regular delivery charge.
Order confirmation by phone
After you place an order, our team calls the phone number you gave at checkout to confirm the products, the total amount and your delivery address. We dispatch an order only after it has been confirmed.
Please keep your phone reachable. If we cannot reach you after several attempts, the order may be cancelled.
Cash on delivery
- You can pay in cash to the delivery rider when your parcel arrives.
- Cash on delivery is available for orders up to ৳ 10,000. For larger orders, we will ask for the full amount in advance when we call to confirm.
- If your delivery area is “Outside Dhaka”, the delivery charge must be paid in advance via bKash or Nagad. We share the payment details when we call to confirm your order, and you pay the rest in cash on delivery.
Our team will never ask for your bKash or Nagad PIN or for a verification code (OTP).
Packing, dispatch and tracking
Confirmed orders are packed carefully, with bottles sealed and cushioned against leaks and breakage, and handed to one of our trusted courier partners. You can check your order status at any time on the order tracking page.
Receiving your parcel
Please check the parcel in front of the delivery rider before you pay for or accept it. If the box is damaged, the seal is broken or anything is leaking, you can refuse the parcel and let us know right away.
We also recommend recording a video while you open the parcel. If something is wrong with the product, this video is required for a claim under our return policy.
Failed or refused deliveries
If the rider cannot reach you or the address is incomplete, the courier will try to contact you again. Parcels that still cannot be delivered are returned to us and the order is cancelled.
Refusing a parcel without a valid reason costs us both the delivery and the return charge. Our return policy explains how such cases are handled.
Still have questions?
If anything on this page is unclear, our team is happy to help.