We want every bottle to reach you in perfect condition. Because perfumes and attars are personal-care products, we can accept returns only in the cases described below.
When you can return or exchange
You can ask for a replacement or a refund if:
- you received the wrong product, size or fragrance
- the bottle arrived broken, damaged or leaking
- an item you paid for is missing from the parcel
Report a problem within 48 hours
Contact us within 48 hours of receiving your parcel and share:
- your order number
- clear photos of the product and its packaging
- an unboxing video recorded without cuts, from the moment you open the sealed parcel
Without an unboxing video, we may not be able to verify the problem and accept the claim. Problems reported after this time limit cannot be accepted.
Items we cannot take back
For hygiene and quality reasons, we cannot accept returns of:
- perfumes or attars that have been opened, sprayed, tested or used
- products without their original box, seal or accessories
- products returned only because you do not like the scent after opening
- damage that happened after delivery, for example from a fall or from being left in heat
Fragrance is personal. If you are unsure about a scent, we suggest trying a smaller size first.
How exchanges work
- Contact us with your order number, photos and unboxing video.
- Our team reviews your claim and confirms the next steps with you by phone.
- Keep the product with its box and accessories. We arrange for the courier to collect it, usually when the replacement is delivered.
- Once the claim is approved, we send the correct or replacement product at no extra delivery charge.
If the same product is out of stock, you can choose another product of similar value or a full refund.
Refunds
Approved refunds are sent via bKash, Nagad or bank transfer within 3–7 working days of approval.
If we cancel an order you have already paid for, whether in full or only the delivery charge, we refund the full amount you paid.
Refusing a cash-on-delivery parcel
Please refuse a parcel only for a valid reason, such as a wrong, damaged or leaking product. Every refused parcel costs us both the delivery and the return charge.
If a parcel is refused without a valid reason, you may be asked to pay the delivery charge to the rider, and future orders from the same phone number may need advance payment before dispatch.
Still have questions?
If anything on this page is unclear, our team is happy to help.